Terms & Conditions
Thanks for checking out the Not Just a Print Terms & Conditions page. We recommend you read our T&Cs carefully before placing your order, and if you do have any queries, please get in touch with our friendly customer services team by emailing hello@notjustaprint
Your Order and our Contract with You
Your order for goods is accepted and a contract is formed between Not Just a Print and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Not Just a Print, nor at the point in time that you receive an email from Not Just a Print acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Not Just a Print, or may be cancelled by you. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order.
Cancelling Your Order
Under Consumer Regulations you have the right to cancel your order, as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to any items made or customised to your order, (such as personalised items), or perishable food items. You must inform us of your wish to cancel in writing either by letter or email within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See our RETURNS section for details of how to return goods to us.
Personalised and Made to Order Items
Due to the bespoke nature of these items, you can only return items which are faulty, do not fit their description, or meet with your instructions. If your order is faulty in any way, please contact us at email@example.com with your order number or delivery postcode and details of the fault.
If you wish to arrange for non-personalised goods to be returned, please contact customer service at firstname.lastname@example.org quoting your order number and reason for return. We'll let you know how you can return your order.
Refunds are normally processed within 3 working days of the receipt of goods at our studio. Refund of returned items lost in transit will not be considered unless proof of postage is supplied, we strongly recommend any returned items are sent using a tracked service.
If your order is damaged on receipt, please get in touch with customer services as soon as you can. Please provide your order number or delivery address details, plus photos and a description of the damage, so that we can investigate and rectify any issues quickly.